We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In addition, all returns for a refund in this category (Preference / Changed Mind / Misc.) will incur a 10% restocking fee (includes cancellation / refund fee), which will be deducted from your refund. If your returned item is not in compliance, additional fees will be implemented at our discretion.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be responsible for paying for your own shipping for returning your item. Shipping costs are non-refundable. If you receive a refund, and you paid for shipping, your initial shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will issue you store credit so that you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the item was approved or not. If approved, we will issue you store credit for the same amount as your purchase order.